Problem
How many quote requests did we get last week?
That’s because...
Inboxes are a mess
Information is tied up in dozens of messy inboxes.
Data is gathered manually
Slow data gathering that misses the full picture.
Data is unavailable
You're making decisions based gut feeling not facts.
Sales
Get the full picture of your spot freight quoting funnel.
How many spot quote requests are you getting? How many fit your requirements? Could you win more?
Customer Experience
Track CSAT in real time and identify at-risk accounts early on.
Shipper demands are rising. Control Tower provides real-time insights to safeguard CSAT and prevent churn.
Operations
Understand what is holding back revenue and margin growth
Track performance in more depth and uncover bottlenecks in your operations so you can prioritize what to tackle first.
What are people spending their time on?
Is everyone following our SOPs?
Where are we breaking SLAs and why?