Control Tower
Let your emails tell the real story.

Control Tower
Let your emails tell the real story.

Control Tower
Let your emails tell the real story.

Problem

Nobody knows what the heck is going on inside their team’s inboxes

Nobody knows what the heck is going on inside their team’s inboxes

Who are the most-productive reps?

How much more business could we win if we replied faster?

How many quote requests did we get last week?

?

?

?

?

?

?

?

?

?

Who are the most-productive reps?

How much more business would we have win if we replied faster?

That’s because...

Inboxes are a mess

Information is tied up in dozens of messy inboxes.

Data is gathered manually

Slow data gathering that misses the full picture.

Data is unavailable

You're making decisions based gut feeling not facts.

Gain complete visibility into your operations

Gain complete visibility into your operations

Get on the fast-track to the operational insights you’ve always wanted.
So you can make decisions with confidence and grow more efficiently.

Your fast-track to the operational insights you’ve always wanted. So you can make decisions with confidence and grow more efficiently.

Get on the fast-track to the operational insights you’ve always wanted.
So you can make decisions with confidence and grow more efficiently.

Sales

Get the full picture of your spot freight quoting funnel.

How many spot quote requests are you getting? How many fit your requirements? Could you win more?

Customer Experience

Track CSAT in real time and identify at-risk accounts early on.

Shipper demands are rising. Control Tower provides real-time insights to safeguard CSAT and prevent churn.

Operations

Understand what is holding back revenue and margin growth

Track performance in more depth and uncover bottlenecks in your operations so you can prioritize what to tackle first.

What are people spending their time on?
Is everyone following our SOPs?
Where are we breaking SLAs and why?

End-to-end visibility on email operations

Powerful insights with Control Tower

Take the guesswork out of your email operations with realtime, actionable data analytics.

Don't wait until the end of the month to make adjustments to sales and operations.

Understand Request Types

Get a breakdown of email counts by requesttype

Understand Request Types

Get a breakdown of email counts by requesttype

Customer sentiment

How are your customers feeling?

Customer sentiment

How are your customers feeling?

Quoting funnel

Of all emails received, how many deals do you actually close?

Quoting funnel

Of all emails received, how many deals do you actually close?

Customer Win/Lost ratio

How many quotes are won and lost?

Customer Win/Lost ratio

How many quotes are won and lost?

How it works

Stop flying blind.